Sean
The guiding force behind Definitive, Sean has built a career on the extraordinary. Raised by his grandparents in Iowa, Sean's journey from a self-reliant kid to owner of Definitive is a tale of passion ignited by transformative experiences in music and movies. His epiphany came during a screening of "Dead Poets Society," where Robin Williams’ "carpe diem" speech opened his eyes to the power of storytelling in business. This realization propelled him from selling car audio at Best Buy to quickly rising in the ranks, eventually masterminding the acquisition of Geek Squad, transforming it into a tech support titan, and redefining how customer service is viewed in the corporate world.
After decades of corporate success at Best Buy, a stint at the helm of other major companies, Sean yearned for more personal fulfillment. This quest led him to Definitive, a renowned audio and home theater business established in 1975. As CEO and owner, Sean is committed to enriching lives through high-quality sound experiences, drawing on his deep-rooted belief that life, like business, should be nothing short of extraordinary. At Definitive, he continues to foster a culture of innovation and excellence, ensuring that every customer interaction is as impactful as the moments that once sparked his own dreams.
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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Shipping Information
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Customer Support
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FAQ’s
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Contact Us
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FAQs
Please read our FAQs page to find out more.
Do you do in home consultations?
Absolutely! We build systems to accommodate the space they are in, so home visits are frequent.
Do you offer service on Products?
We do! If you bought it from us, in many cases we can service still under warranty products in the home, however in rare cases we might need to bring it in for more extensive maintenance.
Do you accept trade-ins toward purchase?
Absolutely. We have an aggressive trade in program aimed at getting our clients to the next level. Ask one or our experts about it or submit your potential trade in gear here.